For planners, it is essential to actively engage community members in advancing an inclusive planning approach. However, our encounters at public engagement events are not always positive. In fact, they may open a floodgate of negative opinions we may not have expected.
In this lighthearted presentation, planners tell stories about difficult conversations with community members, their approaches as situations turned sour, and the resolution of or reflection on the issue that maintained a positive and productive conversation. Through guided questions and anecdotes, pick up talking points to get out of jams while ensuring that the public is heard and understood.
Use new strategies to engage with community members in positive and productive manners, even in tense and contentious settings.
Reflect on your values and goals for creating an inclusive and responsive space in public engagement arenas.
Share field-specific knowledge with colleagues on how to frame contentious talking points to minimize antagonism and encourage understanding and discussion.
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